Who we are?
This Privacy Policy describes how DoorWoodenDoors.com (“we”, “us”, or “our”) collects, uses, and protects the personal data of users (“you” or “your”) who visit our website at https://doorwoodendoors.com (the “Site”). This policy applies to all visitors, users, and customers of the Site, and complies with the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.
By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you do not agree with our practices, please do not use our Site.
Information We Collect
We collect two types of information from users: Personal Data and Non-Personal Data.
1.1 Personal Data You Voluntarily Provide
We collect personal data that you choose to provide to us when you:
- Place an order for our custom wooden doors, steel doors, or related products
- Create an account on our Site
- Contact us via email, contact form, or live chat for customer support, quotes, or technical inquiries
- Subscribe to our newsletter or marketing updates
- Participate in surveys, promotions, or feedback requests
This data may include:
- Full name, billing/shipping address, phone number, and email address
- Payment information (processed securely by our third-party payment providers; we do not store full credit card details on our servers)
- Order details, custom door specifications (size, material, finish, hardware), and delivery preferences
- Any additional information you provide in communications with us
1.2 Automatically Collected Non-Personal Data
When you visit our Site, we may automatically collect non-personal information about your device and usage, including:
- IP address, browser type, and version
- Device type, operating system, and screen resolution
- Pages visited, time spent on the Site, and referring/exit URLs
- Geographic location (country/region only, not precise GPS data)
- Usage patterns and interactions with our Site features (e.g., quote form submissions, product views)
This data helps us improve our Site performance, troubleshoot technical issues, and analyze user behavior to enhance our product offerings and user experience.
How We Use Your Information
We use the collected information for the following purposes:
Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities that may harm our business or users.
Order Processing & Fulfillment: To process your orders, manufacture and deliver your custom door products, and manage shipping logistics with our trusted logistics partners.
Customer Service: To respond to your inquiries, provide personalized quotes, address technical support requests, resolve order-related issues, and offer post-delivery assistance.
Site Improvement: To analyze usage trends, optimize our website performance, fix technical errors, and enhance the user experience (e.g., improving quote forms or product pages).
Marketing & Communications: With your explicit consent, to send you promotional emails, product updates, or special offers related to our wooden and steel door products. You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Legal Compliance & Protection: To comply with applicable laws, regulations, or legal requests, or to protect our rights, property, and safety, as well as the rights, property, and safety of our users and the public.
Sharing Your Information
We do not sell, rent, or lease your personal data to third parties for marketing purposes without your explicit consent. We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services, subject to strict data protection agreements. These providers include:
Legal Authorities: If required by law, court order, or government regulation, or to protect our legal rights.
Payment Processors: (e.g., PayPal, Stripe) to process secure payments for your orders.
Logistics & Shipping Partners: To fulfill and deliver your orders to your specified address.
Website & Hosting Providers: (e.g., WordPress, hosting services) to maintain and operate our Site.
Analytics Services: (e.g., Google Analytics) to help us understand user behavior and improve our Site (we anonymize data where possible).
Your Rights (GDPR & CCPA Compliance)
For Users in the European Economic Area (GDPR)
You have the following rights under the GDPR:
- Access: The right to request copies of your personal data we hold.
- Rectification: The right to request correction of inaccurate or incomplete personal data.
- Erasure (“Right to be Forgotten”): The right to request deletion of your personal data, subject to certain exceptions.
- Restriction of Processing: The right to request that we limit the processing of your personal data.
- Data Portability: The right to request transfer of your personal data to another controller, where applicable.
- Objection: The right to object to processing of your personal data for direct marketing purposes, or where we rely on legitimate interest as a legal basis for processing.
For California Users (CCPA)
If you are a California resident, you have the following rights under the CCPA:
- Right to Know: The right to request information about the personal data we collect, use, and disclose about you.
- Right to Delete: The right to request deletion of your personal data we hold, subject to exceptions.
- Right to Opt-Out of Sale: The right to opt out of the sale of your personal data (we do not sell your personal data).
- Non-Discrimination: The right to not receive discriminatory treatment for exercising your CCPA rights.
To exercise any of these rights, please contact us at [cyxs001@gmail.com. We will respond to valid requests within 30 days.
Cookies & Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:
- Essential Cookies: Required for the basic functionality of our Site (e.g., maintaining your session, processing orders).
- Analytics Cookies: To collect anonymous data about how users interact with our Site, helping us improve performance and content.
- Marketing Cookies: To track user behavior across websites and deliver personalized advertisements (only with your consent).
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of our Site. By using our Site and clicking “Accept Cookies” on our consent banner, you agree to our use of cookies as described in this policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption of sensitive data, secure server hosting, regular security audits, and limited access to personal data by authorized personnel only. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.
Third-Party Links
Our Site may contain links to third-party websites or services (e.g., payment gateways, shipping providers, social media platforms). We have no control over the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.
Children’s Privacy
Our Site is intended for general audiences and is not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete the information.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date”. We encourage you to review this policy periodically. Your continued use of the Site after the effective date of the updated policy constitutes your acceptance of the changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: cyxs001@gmail.com
- Address: ChinaNo.15, Caobian Industrial Zone, Dali Town, Nanhai District, Foshan City, Guangdong Province, China