FAQ

A: Our main products include customized engineering doors, interior wooden doors, fire-rated doors, soundproof doors, sliding doors and glass partition doors, made of solid wood composite, solid wood and aluminum-wood composite materials that meet F4-star environmental standards, which are widely used in commercial, hotel, medical, educational and residential projects.

A: We mainly use solid wood, solid wood composite and aluminum-wood composite materials. All materials meet F4-star environmental protection standards, non-toxic and tasteless, and comply with the environmental protection requirements of European and American markets, which can pass the relevant environmental protection tests of the destination country.

A: The effective sound insulation effect of our soundproof doors can reach 48dB. They are designed with professional acoustic cores and sealed frames, which can effectively reduce noise transmission and are suitable for offices, studios, hotels and residential spaces.

A: Our fire-rated doors adopt a multi-layer solid wood core and high-density fire-resistant materials, which meet international fire safety standards. They are suitable for commercial buildings, hotels and public spaces, combining reliable fire protection with durable and fashionable finishes.

A: Yes. Our sliding doors and partition doors can maximize natural light and space utilization. They are available in transparent, frosted or tinted glass with customizable frames, which are seamlessly integrated into both residential and commercial interiors.

A: Thermal break aluminum refers to “Thermal Break”. Overseas buyers understand this concept very well, and they care about the U-value (heat transfer coefficient). If your products can achieve high thermal insulation, it will be a core selling point.

A: Generally, black, white and gray (matte) are the most popular, which are suitable for most overseas architectural styles. European and American markets prefer thick, large-section and high-thermal insulation system doors and windows, while narrow-frame doors and windows are more popular in Southeast Asia, the Middle East and Australia.

A: We cooperate with professional glass factories with export experience to provide tempered glass, insulating glass and laminated glass. It should be noted that exported glass must meet the safety standards of the destination country (such as tempered glass must have 3C or SGCC marks).

A: Hardware (handles, hinges, transmission boxes) are wearing parts. We recommend standard configuration of German brands (HOPO, G-U) or domestic first-line brands (Kinlong, Hehe), and indicate the brand in the quotation to avoid after-sales disputes.

A: Under normal use and maintenance, the service life of wooden doors is 15-20 years, and the service life of aluminum-wood composite doors and fire-rated doors can reach 20-25 years. We also provide a 1-year product warranty to protect your investment.

A: We have both standard-size and customized products. The standard size can be directly shipped, and the customized products can be produced according to your specific size, material and finish requirements.

A: Solid wood doors are made of whole solid wood, with good texture and sound insulation, but relatively high price and easy to deform in humid environment; solid wood composite doors are made of solid wood core and surface veneer, which are cost-effective, stable in performance and not easy to deform, and are the mainstream products for export.

A: Yes. Our products are specially treated with moisture-proof and anti-corrosion, which can adapt to high-temperature, high-humidity and other harsh environments, and are suitable for export to Southeast Asia, the Middle East and other regions.

A: Yes. We provide a complete set of hardware accessories (handles, hinges, locks, etc.) matching the doors and windows, which can be selected according to your needs and the standards of the destination country.

A: The thickness of the aluminum profile is 1.4-2.0mm, and the thickness of the solid wood panel is 15-25mm. The specific thickness can be customized according to your requirements and the use scenario.

A: Yes. Our doors and windows are equipped with PA66 nylon thermal insulation strips, which have good thermal insulation effect, can effectively reduce energy consumption, and meet the energy-saving requirements of European and American markets.

A: The water tightness of our doors and windows can reach Grade 6, and the air tightness can reach Grade 7, which can effectively prevent rainwater leakage and air leakage, and adapt to various harsh weather conditions.

A: Yes. We can produce fire-rated doors that meet the fire safety standards of different countries (such as EU, US, Australia), with fire resistance grades of 30 minutes, 60 minutes and 90 minutes, which can meet the customs clearance requirements of the destination country.

A: The surface of our wooden doors adopts environmentally friendly paint spraying and baking process, which is smooth and wear-resistant, not easy to fade, and can be customized according to the color requirements of overseas buyers.

A: Yes. We can provide sample products. The sample fee and shipping fee need to be borne by the customer. If the customer places a formal order later, we can deduct the sample fee from the order amount.

A: You need to provide detailed information such as the size (width, height, thickness) of the door and window, material requirements, finish color, hardware configuration, opening method (push-pull, flat opening), and special requirements (fire prevention, sound insulation, etc.).

A: The production cycle of customized doors and windows is 15-25 working days, depending on the order quantity, customization difficulty and production schedule. For large orders (more than 100 sets), the production cycle may be extended to 30-40 working days.

A: If the production has not started, you can modify the customization requirements, but you need to inform us in time; if the production has started, it is not possible to modify it, because the materials and processes have been determined, and modification will cause unnecessary losses.

A: Yes. Before starting production, we will send you a detailed customization confirmation form, including size, material, finish, hardware and other details. We will start production only after you confirm it in writing.

A: Yes. We provide customized packaging services, such as printing the customer’s brand logo, adding shockproof and moisture-proof packaging materials, etc., to meet the needs of overseas customers for private labeling and transportation protection.

A: Yes. We provide professional OEM/ODM customization services, which can produce according to the customer’s design drawings, brand requirements and product specifications, and help customers build their own brand in the overseas market.

A: The minimum order quantity for customized doors and windows is 10 sets. For sample orders (1-5 sets), we can also accept them, but the unit price will be slightly higher.

A: Yes. We have rich experience in exporting to various countries and can customize doors and windows that meet the local architectural style, such as European-style classical doors and windows, American-style simple doors and windows, and Southeast Asian-style decorative doors and windows.

A: Yes. We will provide detailed installation drawings and installation instructions for customized doors and windows, which are easy to understand and can help overseas customers complete the installation quickly.

A: Yes. You can choose the brand, model and style of hardware according to your needs, and we will match the corresponding hardware according to your requirements to ensure the quality and performance of the products.

A: If the customized doors and windows do not meet the confirmed specifications (such as wrong size, wrong material, wrong finish), we will re-produce them for you free of charge; if the problem is caused by your own wrong requirements, we will negotiate a solution according to the actual situation.

A: Yes. Before shipment, we will conduct a full quality inspection of the customized orders, including size, material, finish, performance and other aspects, and send you inspection photos and videos to ensure that the products meet your requirements.

A: Yes. We can produce integrated doors with both fire-rated and soundproof functions, which meet the relevant standards of the destination country and are suitable for commercial and public spaces.

A: The customization process is: customer provides requirements → we make a quotation and design plan → customer confirms and pays the deposit → we send the customization confirmation form → customer confirms → start production → pre-shipment inspection → customer pays the balance → shipment.

A: Yes. We can customize the color of the hardware according to your requirements, such as silver, gold, black, etc., to match the overall style of the doors and windows.

A: Our quotation is based on the product type, material, size, thickness, finish, hardware configuration, order quantity and other factors. We will provide a detailed quotation list, including unit price, total price, packaging cost, shipping cost (if needed) and other details, with no hidden fees.

A: We usually quote in US dollars (USD), and the payment currency is also US dollars. If you need to use other currencies (such as euros, pounds), we can negotiate.

A: The validity period of our quotation is 15 days. Due to the fluctuation of raw material prices (such as wood, aluminum), the quotation may change after 15 days. We will re-quote for you at that time.

A: Yes. Our quotation list includes product name, specification, material, unit price, quantity, total price, packaging cost, production cycle, payment terms, delivery terms and other details, so that you can clearly understand the cost composition.

A: Yes. For large orders (more than 50 sets), we will give a certain discount according to the order quantity. The more the quantity, the higher the discount. You can contact us for specific discount details.

A: Our payment terms are: 70% advance payment after order confirmation, the remaining 30% balance must be paid before shipment.

A: We accept payment methods such as T/T (Telegraphic Transfer), L/C (Letter of Credit), PayPal, and Western Union. T/T is the most commonly used payment method, which is safe and convenient.

A: Yes. You need to pay 70% of the total order amount as a deposit when placing an order. The deposit is used to purchase raw materials and start production. We will start production only after receiving the deposit.

A: No. We only accept full payment before shipment. No balance payment after delivery is supported.

A: If the raw material price rises within the production cycle, the quotation will not be adjusted, and we will bear the price difference; if the raw material price rises sharply (more than 10%), we will negotiate with you to adjust the quotation.

A: Yes. Our quotation includes the export-standard packaging cost (iron frame + carton + wrapping film or wooden box). If you need customized packaging, additional packaging cost will be charged.

A: It depends on the delivery terms. If it is FOB terms, the quotation does not include shipping cost; if it is CIF terms, the quotation includes shipping cost and insurance cost. We will clearly indicate it in the quotation list.

A: Yes. After you confirm the order and payment terms, we will provide a formal proforma invoice, which can be used for customs declaration, foreign exchange settlement and payment.

A: Yes. The quotation of customized products is usually 10%-20% higher than that of standard products, because customized products need to be designed and produced according to specific requirements, which increases the production cost and difficulty.

A: Yes. You only need to provide the product requirements (type, size, material, quantity, etc.), and we will provide you with a free and detailed quotation within 24 hours.

A: We mainly use sea freight, which is cost-effective and suitable for large-volume door and window products. For small sample orders, we can use air freight, which is fast but relatively expensive. We can also cooperate with your designated logistics company.

A: The shipping time depends on the destination country: 20-30 days to North America, 15-25 days to Europe, 7-15 days to Southeast Asia, 25-35 days to Australia, and 30-40 days to South America.

A: Yes. We can provide DDP service, which includes production, packaging, shipping, customs clearance and door-to-door delivery. You only need to wait to receive the goods, which saves you the trouble of communicating with logistics and customs.

A: It depends on the delivery terms. If it is FOB terms, the buyer is responsible for customs clearance at the destination port; if it is CIF or DDP terms, we are responsible for customs clearance at the destination port, and we will provide all necessary customs clearance documents.

A: We provide complete customs clearance documents, including commercial invoice, packing list, bill of lading, certificate of origin, product inspection report, and relevant certification documents (CE, NFRC, etc.) according to the requirements of the destination country.

A: Yes. If the packaging uses wooden boxes, we will provide a fumigation certificate to meet the customs requirements of the destination country (such as EU, US, Australia), avoiding the goods being detained due to lack of fumigation certificate.

A: If the goods are damaged during transportation, you need to take photos and videos of the damaged packaging and products immediately, and contact us within 24 hours. We will work with the logistics company to file a damage claim and provide you with a replacement or refund according to the damage degree.

A: Yes. We will buy shipping insurance for all exported goods, which can cover the loss caused by damage, loss or delay of goods during transportation, ensuring the safety of your goods.

A: Yes. We can ship the goods to your designated warehouse (including overseas warehouses) according to your requirements. You only need to provide the detailed address and contact information of the warehouse.

A: After the goods are shipped, we will provide you with the bill of lading number or tracking number. You can track the logistics status in real time through the logistics company’s official website or third-party logistics tracking platform.

A: We use export-standard packaging: first wrap the product with EPE foam, then put it into a carton, then fix it with an iron frame or wooden box, which has good shockproof, moisture-proof and anti-collision effects, ensuring that the goods are not damaged during transportation.

A: Yes. We will adjust the packaging according to the packaging requirements of the destination country, such as the size of the packaging, the material of the wooden box, and the labeling requirements, to ensure that the goods can pass the customs smoothly.

A: If the goods are detained by the customs, please contact us immediately. We will provide all necessary documents and cooperate with you to solve the customs clearance problem, ensuring that the goods are released as soon as possible.

A: The shipping cost depends on the order quantity, volume, weight, destination country and shipping method. We will get quotes from multiple logistics companies and choose the most cost-effective one for you.

A: Yes. We provide container loading services and can arrange the loading according to your requirements (such as the order of goods, the placement position), ensuring the rational use of container space and the safety of goods during transportation.

A: Our products have passed CE certification (for EU market), ISO certification, F4-star environmental protection certification, and can also provide NFRC certification (for US market), AS2047 certification (for Australian market) according to customer requirements.

A: Yes. Exporting to the EU requires CE certification. We will provide the CE certification document of the product to ensure that the goods can pass the EU customs clearance smoothly.

A: Exporting to the US requires NFRC (energy efficiency certification) and AAMA (American Architectural Manufacturers Association) standards. We can provide relevant certification documents according to your needs.

A: Exporting to Australia requires AS2047 certification. Our products can meet the AS2047 standard and provide relevant certification documents to ensure smooth customs clearance.

A: There are two solutions: 1. Cooperate with profile factories with relevant certifications to purchase their profiles for processing; 2. Explain to the customer that the certification cost can be shared (usually tens of thousands to 100,000 yuan). If the order quantity is large, we can consider applying for the certification.

A: Yes. Our products use environmentally friendly materials that meet F4-star environmental protection standards, do not contain harmful substances, and comply with the environmental protection requirements of EU RoHS and US EPA standards.

A: Yes. Fire-rated doors need to pass the fire safety certification of the destination country, such as EU EN 1634 certification, US UL certification. We can provide relevant certification documents according to the requirements of the destination country.

A: Yes. We have rich experience in exporting doors and windows to various countries, and are familiar with the import regulations of different countries. We will adjust the product specifications and provide relevant documents according to the import regulations of the destination country to ensure smooth customs clearance.

A: Yes. We can provide product test reports, including material test, sound insulation test, fire resistance test, thermal insulation test, etc., to prove the quality and performance of the products.

A: Yes. Our company has passed ISO9001 quality management system certification and ISO14001 environmental management system certification, ensuring that the production process and product quality meet international standards.

A: We provide a 1-year product warranty period from the date of receipt of the goods. During the warranty period, if the product has quality problems (non-human damage), we will provide free replacement parts and technical support.

A: Please contact us within 7 days of receipt of the goods, provide the order number, photos and videos of the quality problems, and we will verify the problem within 3 business days and provide you with a solution (replacement, repair or refund).

A: No. Our factory is located in Chinese Mainland and all technicians are based locally, so we cannot provide overseas on-site maintenance services. We can provide long-term online guidance, free replacement parts and full technical support.

A: Yes. We can provide replacement parts (hardware, glass, paint, etc.) for the products. During the warranty period, the replacement parts are free of charge; after the warranty period, the replacement parts will be charged at the cost price.

A: For common replacement parts, we can ship them within 3-7 working days; for special replacement parts, it may take 10-15 working days, depending on the production cycle.

A: Yes. We provide installation guidance services, including installation drawings, installation videos and online guidance. If you have any questions during installation, you can contact our after-sales team at any time.

A: The warranty does not cover damage caused by human factors (such as improper installation, collision, modification), damage caused by natural disasters (such as earthquake, flood), and normal wear and tear of wearing parts (such as hardware).

A: We will provide a maintenance manual, which includes maintenance methods such as regular cleaning, lubrication of hardware, and prevention of moisture and corrosion. Following the maintenance manual can effectively extend the service life of the products.

A: For ultra-large orders, we can arrange professional engineers to go abroad for guidance, but all related expenses including international air tickets, accommodation, labor, visa etc. shall be borne by the customer.

A: You can contact our after-sales team via email: cyxs001@gmail.com or phone: +86 131 2600 8852. We will respond to your inquiry within 3 business days and solve your problem promptly.

A: We welcome overseas customers to become our agents. You need to have a certain sales channel and market influence in the local area, and reach a certain annual sales target. We will provide you with preferential prices, technical support and after-sales services.

A: Yes. We accept sample orders (1-5 sets), which can help you check the product quality and adaptability. The sample fee and shipping fee need to be borne by you, and the sample fee can be deducted from the formal order amount later.

A: Yes. We welcome overseas customers to visit our factory for inspection. We will arrange a professional team to receive you, introduce the production process, product quality control and other links, and let you know our strength intuitively.

A: We have more than 15 years of experience in door and window production and export, with 150+ trained employees, 2500+ completed projects, and 1500+ happy customers. Our products are exported to Asia, Europe and North America, with reliable quality and perfect after-sales service.

A: You can contact us via email: cyxs001@gmail.com, phone: +86 131 2600 8852, or fill in the contact form on our website. We will reply to you within 24 hours and provide you with detailed information.